{"id":4234,"date":"2023-09-26T10:34:54","date_gmt":"2023-09-26T15:34:54","guid":{"rendered":"https:\/\/www.spalaw.com\/?page_id=4234"},"modified":"2024-08-12T17:54:05","modified_gmt":"2024-08-12T22:54:05","slug":"sms","status":"publish","type":"page","link":"https:\/\/www.spalaw.com\/en\/sms\/","title":{"rendered":"sms"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4234\" class=\"elementor elementor-4234\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36b0416 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36b0416\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\" data-no-translation=\"\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-00c1b8a\" data-id=\"00c1b8a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-330ea80 elementor-widget elementor-widget-heading\" data-id=\"330ea80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Consumer Privacy Policy for Text Messaging<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01178e6 privacy-policy elementor-widget elementor-widget-text-editor\" data-id=\"01178e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\"><b>Effective Date: May 18, 2023<\/b><\/span><\/span><\/span><\/p><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\"><b>\u00a0<\/b><\/span><\/span><\/span><\/p><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\"><b>Overview:<\/b><\/span><\/span><\/span><\/p><p>\u00a0<\/p><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">Scott &amp; Associates (\u201cSA\u201d) is committed to protecting consumer privacy and ensuring the security of consumer personal and sensitive information. This Text Messaging Privacy Policy outlines how SA handles and protects consumer Personally Identifiable Information (PII) when communicating via text message, and the measures SA takes to prevent unauthorized third-party disclosure. Additionally, SA tracks complaints and responses from phone numbers to ensure accuracy.<\/span><\/span><\/span><\/p><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">By providing us your mobile number and opting-in and by interacting with us via text messaging, you acknowledge and consent to the practices described in this policy.\u00a0 By providing us with your mobile number and opting-in, you also agree you have ownership rights or permission to use the number given to us.<\/span><\/span><\/span><\/p><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">\u00a0<\/span><\/span><\/span><\/p><ol><li><p class=\"western\"><b><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Information Collection and Use<\/span><\/span><\/b><\/p><\/li><\/ol><p>\u00a0<\/p><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">1.1 Collection of PII: SA collects PII through text messaging solely for the purpose of debt collection and related communications. This information may include, but is not limited to:<\/span><\/span><\/span><\/p><p>\u00a0<\/p><ul><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Full name<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Contact information (phone number, email address)<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Account number<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Payment information<\/span><\/span><\/p><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">1.2 Use of PII: SA uses the collected information for debt collection purposes, including:<\/span><\/span><\/span><\/p><p>\u00a0<\/p><ul><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Contacting consumers regarding outstanding debts<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Sending payment reminders and notifications<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Providing relevant account information<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Resolving disputes or inquiries<\/span><\/span><\/p><\/li><\/ul><p>\u00a0<\/p><ol start=\"2\"><li><p class=\"western\"><b><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Protection of PII<\/span><\/span><\/b><\/p><\/li><\/ol><p><br \/>\u00a0<\/p><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">2.1 Security Controls: SA has implemented physical, technical, and administrative safeguards to protect consumer PII from unauthorized access, use, disclosure, alteration, or destruction. These measures include:<\/span><\/span><\/span><br \/><br \/>\u00a0<\/p><ul><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Encryption of data in transit and at rest<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Secure storage and restricted access to electronic records<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Regular monitoring of systems for vulnerabilities<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Employee training on privacy and security protocols<\/span><\/span><\/p><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">2.2 Compliance with FDCPA, TCPA, GLBA, HIPAA, and CTIA Guidelines: SA is committed to complying with the following regulations and guidelines:<\/span><\/span><\/span><br \/><br \/>\u00a0<\/p><ul><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Fair Debt Collection Practices Act (FDCPA)<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Telephone Consumer Protection Act (TCPA)<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Gramm-Leach-Bliley Act (GLBA)<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Health Insurance Portability and Accountability Act (HIPAA)<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">CTIA Messaging Principles and Best Practices Guidelines<\/span><\/span><\/p><\/li><\/ul><p>\u00a0<\/p><ol start=\"3\"><li><p class=\"western\"><b><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Third-Party Disclosure<\/span><\/span><\/b><\/p><\/li><\/ol><p>\u00a0<\/p><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">3.1 Consent and Legal Requirements: SA does not disclose consumer PII to unauthorized third parties unless required by law, with consumer explicit consent, or for debt collection purposes. SA may share consumer information with trusted service providers who assist us in debt collection activities, subject to strict confidentiality agreements.<\/span><\/span><\/span><\/p><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.<\/span><\/span><\/span><br \/><br \/>\u00a0<\/p><ol start=\"4\"><li><p class=\"western\"><b><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Complaints and Response Tracking<\/span><\/span><\/b><\/p><\/li><\/ol><p><br \/><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">4.1 Tracking Phone Numbers: SA maintains records of complaints, responses, and other interactions associated with phone numbers to ensure accuracy and prevent errors. This helps us maintain effective communication with consumers and avoid contacting the wrong parties.<\/span><\/span><\/span><br \/><br \/><br \/><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">4.2 Complaint Handling: If you have any concerns or complaints regarding our text messaging practices or the handling of consumer information, please contact us at\u00a0<\/span><span style=\"color: #0563c1;\"><a href=\"mailto:info@scott-pc.com\"><span style=\"color: #000000;\"><span style=\"font-family: Roboto Light, serif;\">info@scott-pc.com<\/span><\/span><\/a><\/span><span style=\"font-family: Roboto Light, serif;\">. SA will promptly investigate and respond to consumer complaint to address any issues and resolve the matter.<\/span><\/span><\/span><br \/><br \/>\u00a0<\/p><ol start=\"5\"><li><p class=\"western\"><b><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Opt-Out and Unsubscribe<\/span><\/span><\/b><\/p><p>\u00a0<\/p><\/li><\/ol><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">5.1 Right to Opt-Out: If you no longer wish to receive text messages from us, you have the right to opt-out of further communications at any time. To do so, please follow the opt-out instructions provided in the text message or text STOP to any text message we send to you.\u00a0 An opt-out confirmation will be sent back to you.<\/span><\/span><\/span><br \/><br \/><br \/><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">5.2 Effect on Debt Collection: Please note that opting out of text messaging communication may limit our ability to effectively communicate with you regarding consumer outstanding debts and related matters. SA may need to use alternative communication channels to reach you.<\/span><\/span><\/span><br \/><br \/>\u00a0<\/p><ol start=\"6\"><li><p class=\"western\"><b><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Support<\/span><\/span><\/b><\/p><p>\u00a0<\/p><\/li><\/ol><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">To request support:\u00a0 Text HELP to any text message we send to you or email us at\u00a0<\/span><span style=\"color: #0563c1;\"><a href=\"mailto:info@scott-pc.com\"><span style=\"color: #000000;\"><span style=\"font-family: Roboto Light, serif;\">info@scott-pc.com<\/span><\/span><\/a><\/span><span style=\"font-family: Roboto Light, serif;\">.<\/span><\/span><\/span><br \/><br \/>\u00a0<\/p><ol start=\"7\"><li><p class=\"western\"><b><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Other<\/span><\/span><\/b><\/p><p>\u00a0<\/p><\/li><\/ol><ul><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">If your handset does not support MMS, any MMS messages sent may be delivered as SMS messages.<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Number of messages will vary by account.<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Messaging and data rates may apply.<\/span><\/span><\/p><\/li><li><p class=\"western\"><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">No mobile information will be shared with third parties\/affiliates for any purposes.\u00a0 All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as outlined in Paragraph 3 above.<\/span><\/span><\/p><\/li><\/ul><p><br \/><br \/><\/p><ol start=\"8\"><li><p class=\"western\"><b><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Updates to the Privacy Policy<\/span><\/span><\/b><\/p><p>\u00a0<\/p><\/li><\/ol><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">SA will update or modify this Text Messaging Privacy Policy at regular intervals. Please review the policy periodically for changes.<\/span><\/span><\/span><br \/><br \/>\u00a0<\/p><ol start=\"9\"><li><p class=\"western\"><b><span style=\"font-family: Roboto Light, serif;\"><span style=\"font-size: medium;\">Contact Us<\/span><\/span><\/b><\/p><p>\u00a0<\/p><\/li><\/ol><p><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-size: medium;\"><span style=\"font-family: Roboto Light, serif;\">If you have any questions or concerns regarding our Text Messaging Policy, please contact us via email at\u00a0<\/span><span style=\"color: #0563c1;\"><a href=\"mailto:info@scott-pc.com\"><span style=\"color: #000000;\"><span style=\"font-family: Roboto Light, serif;\">info@scott-pc.com<\/span><\/span><\/a><\/span><span style=\"font-family: Roboto Light, serif;\">.<\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Consumer Privacy Policy for Text Messaging Effective Date: May 18, 2023 \u00a0 Overview: \u00a0 Scott &amp; Associates (\u201cSA\u201d) is committed to protecting consumer privacy and ensuring the security of consumer personal and sensitive information. This Text Messaging Privacy Policy outlines how SA handles and protects consumer Personally Identifiable Information (PII) when communicating via text message, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4234","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.spalaw.com\/en\/wp-json\/wp\/v2\/pages\/4234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.spalaw.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.spalaw.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.spalaw.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.spalaw.com\/en\/wp-json\/wp\/v2\/comments?post=4234"}],"version-history":[{"count":41,"href":"https:\/\/www.spalaw.com\/en\/wp-json\/wp\/v2\/pages\/4234\/revisions"}],"predecessor-version":[{"id":5390,"href":"https:\/\/www.spalaw.com\/en\/wp-json\/wp\/v2\/pages\/4234\/revisions\/5390"}],"wp:attachment":[{"href":"https:\/\/www.spalaw.com\/en\/wp-json\/wp\/v2\/media?parent=4234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}